Shipping & Returns

Shipping is calculated via our UPS during cart check out. Shipping must also be to a single shipping address in the 48 contiguous states. Free shipping is not available for orders shipping to Hawaii, Alaska, Puerto Rico and Canada. Once your order has been finalized, you will be provided a tracking number. Retain this number, as it will be required for tracking on ordered items. Most orders are filled and shipped within 48 hours of the order placement. While we make every attempt to ship every order within 48 hours (excluding weekends and holidays), items that require restocking cannot be shipped within this timeframe. In the unlikely event we cannot ship your order completely and expediently, we will notify you via telephone and/or email, provided we have your correct information. Fabricsyard.com will ship both to the United States and Internationally. You will be contacted if additional shipping and handling charges apply to your order. International customers will be contacted about shipping charges by email.

 

You are also able to pick up for free of charge!

 

Express shipping & handling for our discount designer fabric may be available upon request. Ask our Customer Service department 1-213-749-6651 for available options and shipping times. Express shipping & handling rates are based on the actual weight of the order, so we will not know the exact charges until your order is prepared for shipment. Charges for express shipping & handling will be added to the total of your order prior to billing.

 

International orders for our wholesale fabrics may be subject to duties, taxes and/or VAT (Value Added Tax) charges. The duties and taxes usually must be paid before the packages are released from customs.

 

FabricsYard.com is not responsible for and does not collect VAT, taxes or duties. PSF.com cannot offer you advice on importing fees. Recipient is 100% responsible for all VAT, taxes and/or duty charges. fabricsyard.com advises you to contact your local customs office about importing fees pertaining to your country.

 

To avoid fraudulent orders, we reserve the right to cancel any order with a false or wrong email address and/or telephone number. We reserve the right to require signature upon delivery and/or deny a customer’s request for the release of the parcel without a signature.

 

If an order comes back to us because of an incorrect shipping address due to customer error, the customer can either cancel the order and pay the cut fee/ restocking fee or opt to have us re-send the order to the corrected address at the customer’s expense for the additional shipping fees.

 

Due to the nature of cutting the fabric off the roll, returns on an order by order basis. Please submit your claim to the contact form on our site and we will get back to within 48 hours on whether we can accept the return or not.